What can I do if I am not receiving any picture at all?
- To troubleshoot, first check to see if the issue affects just one TV or all TVs in your home.
- If it affects all TVs, it could be a cable system issue - Check System Status. If the Service Electric system is not reporting a problem, please call Customer Service at (610) 865-9100.
- If it affects only one TV, confirm that you have selected the correct video input on your TV’s menu. Make sure that the cable line goes directly from the wall into the back of our converter box then into the back of your TV. Re-check picture.
- If the picture returns, the issue may have been caused by additional equipment between the cable line and TV. You should test that equipment to isolate the problem.
- If the picture does not return, the issue may be anywhere from the wall outlet to something outside your home. Please call Customer Service at (610) 865-9100.
Why am I getting the message ''One Moment Please'' for ALL channels?
- To troubleshoot, first check to see if the issue affects just one TV or all TVs in your home.
- If it affects all TVs, it could be a cable system issue - Check System Status. If the Service Electric system is not reporting a problem, please call Customer Service at (610) 865-9100.
- If it affects only one TV, it could be a poor connection.
- Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet.
- Make sure the cable from the converter box to the TV is connected properly.
- If the channels do not return, unplug the power cord on the back of the converter for 30 seconds and plug it back in.
- If you still are seeing the error message on all channels, please call Customer Service at (610) 865-9100.
Why am I getting the message ''One Moment Please'' for a few, but not all channels?
- To troubleshoot, first check to see if the issue affects just one TV or all TVs in your home.
- If it affects all TVs, it could be an issue with the specific channel(s). To confirm this, please call Customer Service at (610) 865-9100.
- If it affects only one TV, it could be a poor connection or an issue with the converter box.
- Unplug the power cord on the back of the converter for 30 seconds and plug it back in.
- If you still are seeing the error message on some channels, please call Customer Service at (610) 865-9100.
Why do I constantly see ''pixels'', ''tiling'' or ''little squares'' on channels, or channels keep freezing?
- To troubleshoot, first check to see if the issue affects just one TV or all TVs in your home.
- If it affects all TVs, it could be a signal issue - Check System Status. If the Service Electric system is not reporting a problem, please call Customer Service at (610) 865-9100 so we can dispatch a repair person to diagnose the issue.
- If it affects only one TV, it could be a poor connection.
- Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet.
- Make sure the cable from the converter box to the TV is connected properly.
- If you still see tiling or freezing on channels, unplug the power cord on the back of the converter for 30 seconds and plug it back in.
- If that does not fix the problem, please call Customer Service at (610) 865-9100 so we can dispatch a repair person to diagnose the issue.
Why can't I change channels using my remote?
- It may be the batteries in your remote. Press the power button on the remote to confirm that it can turn the system on and off.
- Make sure that when pressing the up/down channel buttons on the remote, that the Cable (CBL) indicator is lighting up with each press. If not, press the CBL button first, then try changing channels.
- If this does not work, you may need a replacement remote. Please call Customer Service at (610) 865-9100.
Why am I hearing audio in Spanish?
- You most likely have ''SAP'' mode turned on or have the audio language set to Spanish.
- To turn this off, check your TV remote for a ''SAP'' or ''MTS'' button.
- If you cannot find an option on your TV remote, look for a ''Menu'' or ''Settings'' button on the TV remote and look for audio options.
- If the problem persists, please call Customer Service at (610) 865-9100.
Why am I hearing no audio at all on any channel?
- Make sure that you have not accidentally pressed “Mute” on your remote. Also make sure the volume is not all the way down on the converter box and your TV itself.
- If you are using RCA or other AV cables or an external sound system, make sure everything is connected properly.
- If you still are not getting sound on any channel, please call Customer Service at (610) 865-9100.
Why does my Guide say ''To Be Announced'' on every channel?
- If you have recently lost power or unplugged your converter, this may happen. It may take a few minutes to refresh the Guide data.
- If the Guide does not return within an hour, try unplugging your converter box for 10 seconds and plugging it back refresh the Guide. In the meantime, you can access our online TV Listings page.
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