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CHANNEL CHANGES EFFECTIVE 5/15/19 CBS SPORTS CH 776 ULTIMATE DIGITAL PACKAGE DESTINATION AMERICA CH 742 ULTIMATE DIGITAL PACKAGE ESPNU CH 774 ULTIMATE DIGITAL PACKAGE FS2 CH 771 ULTIMATE DIGITAL PACKAGE FYI CH 746 ULTIMATE DIGITAL PACKAGE NBA TV CH 769 ULTIMATE DIGITAL PACKAGE NHL CH 768 ULTIMATE DIGITAL PACKAGE OLYMPIC CHANNEL CH 751 ULTIMATE DIGITAL PACKAGE REELZ CH 754 ULTIMATE DIGITAL PACKAGE RFD CH 790 ULTIMATE DIGITAL PACKAGE SCIENCE CHANNEL CH 739 ULTIMATE DIGITAL PACKAGE SEC CH 777 ULTIMATE DIGITAL PACKAGE SUNDANCE CH 755 ULTIMATE DIGITAL PACKAGE UNIVERSAL KIDS CH 732 ULTIMATE DIGITAL PACKAGE VICELAND CH 745 ULTIMATE DIGITAL PACKAGE LIVEWELL TV CH 699 FULL BASIC HALLMARK DRAMA CH 723 FULL BASIC KUTV CH 966 ECONOMY BASIC TRU TV CH 722 FULL BASIC NICK JR CH 735 ULTIMATE DIGITAL PACKAGE

Ordering New Service?


Check to see if service is available at your address and order online quickly and easily here! You may also call us directly at (610) 865-9100.
Adding or Removing Services?


If you are adding or removing premium channels, such as HBO, you can easily modify those services by signing into My Account. If you are downgrading or upgrading a package, or adding or removing equipment, please call us at (610) 865-9100!
Disconnecting or Moving?


If you are moving to a new address or disconnecting your service, please call us at (610) 865-9100.

Having service issues?

Service Electric is here to assist you. Whether you are having an issue with your TV reception, Internet service, programming your remote control, using a phone feature or setting up email, we are here to help. If you have loss of service, please check System Status as we may already be aware of the problem and in the process of repairing the issue. Listed below are our help categories. If you are having difficulty finding an answer to your question, try using the search bar found on the upper right side of every page. You can also contact us or fill out a repair request if you need further assistance.

Internet Help

Frequently Asked Questions

Review our most frequently asked questions database about Internet.
Check Email

Access your PenTeleData email account.
Speed Test

Verify your current download and upload connection speeds here.
     
High Speed Internet Agreement

Review the full customer service agreement for High Speed Internet.

Cable Help

Cable Encryption FAQ

Review our most frequently asked questions database about Cable Encryption.
General FAQ

Review our most frequently asked questions database about Cable.
VOD FAQ

Review our most frequently asked questions database about Video OnDemand.
     
VOD Help Video

Watch our online help video for Video OnDemand.
TV Everywhere FAQ

Review our most frequently asked questions database about TV Everywhere.
HBO Go Help Video

Watch our online help video for using one of our TV Everywhere services, HBO Go.
     
Parental Control FAQ

Review our most frequently asked questions database about Parental Controls.
Parental Control Help Video

Watch our online help video for setting up and using Parental Controls.
Remote Control Guides

Everything you need to know about your Service Electric remote control.
     
Converter Help Guides

Everything you need to know about your Service Electric converter or DTA.
Converter Box Help Video

Watch our video tutorial about setting up your converter box.
Digital Tuner (DTA) Help Video

Watch our video tutorial about setting up your Digital Tuner (DTA).
     
Dual Tuner DVR Help Video

Watch our video tutorial about how to use your dual tuner DVR.
SE Next Help Video

Watch our video tutorial about how to use your TiVo Whole Home DVR with Voice Remote.
iGuide Help Video

Watch our video tutorial about iGuide.
     
Pay-Per-View Help Video

Watch our video tutorial about how to make a Pay-Per-View purchase.
   

Phone Help

Phone FAQ

Review our most frequently asked questions database about Phone service.
Check Voicemail

Listen to your voicemail online through our portal system.
Phone Agreement

Review the full customer service agreement for Phone service.
     
Alianza User Guide

Our new user guide for customers that have been upgraded to our new phone system.
Nomo Robo User Guide

Our user guide to register for Nomo Robo

Billing Help

Understanding Your Bill

Understanding taxes and fees on your monthly statement.
Payment Options

Review our most frequently asked questions database about Phone service.
Auto Bill Payment FAQ

Review our most frequently asked questions database about Auto Bill Payments.
     
Electronic Bill Payment FAQ

Review our most frequently asked questions database about paying online.
Billing Disputes

Billing Dispute Information
Equipment Replacement Costs

Equipment Replacement Costs