 | Dear Service Electric Family,
While you have received official notifications of our action plan and procedures put in place to help combat the COVID-19 pandemic, I wanted to personally let you know that our management team is doing everything we can to closely monitor and adjust to the situation. As many of our regular projects and responsibilities have been put on hold, we will continue to work around the clock to ensure that we are making the best decisions for our employees and customers.
The Lehigh Valley's surrounding emergency infrastructures, including local hospitals and major health networks, are depending on us to provide continued, reliable service and connectivity. Work-from-home personnel and small businesses need SECTV to be able to serve their customers, while families are counting on us to help entertain and educate their youth during this ongoing self-quarantine period.
Service Electric has also made a commitment to join the ''Keep America Connected'' pledge to:
- Not terminate service to any residential or small business due to the inability to pay their bill.
- Waive late fees that residential or small business customers incur because of their economic circumstance related to the coronavirus pandemic.
- Open its Wi-Fi hotspots to everyone.
Additionally, SECTV will offer free 10x5 Internet service for 90 days for new customers during this ongoing national emergency.
For more information on modem access and the 60-day financial grace period, please contact a SECTV Customer Service representative at:
Toll Free in PA (800) 232-9100
Toll Free in NJ (800) 225-9102
We will continue to assess the situation and adjust accordingly, doing our best to keep our employees safe and our customers connected.
John M. Walson
President
Service Electric Cable TV & Communications
|
|
Ordering New Service?
Check to see if service is available at your address and order online quickly and easily here! You may also call us directly at (610) 865-9100.
|
|
Adding or Removing Services?
If you are adding or removing premium channels, such as HBO, you can easily modify those services by signing into My Account. If you are downgrading or upgrading a package, or adding or removing equipment, please call us at (610) 865-9100!
|
|
Disconnecting or Moving?
If you are moving to a new address or disconnecting your service, please call us at (610) 865-9100.
|
|
Service Electric is here to assist you. Whether you are having an issue with your TV reception, Internet service, programming your remote control, using a phone feature or setting up email, we are here to help. If you have loss of service, please check System Status as we may already be aware of the problem and in the process of repairing the issue. Listed below are our help categories. If you are having difficulty finding an answer to your question, try using the search bar found on the upper right side of every page. You can also contact us or fill out a repair request if you need further assistance.
|
|
|
|
 | Speed Test
Verify your current download and upload connection speeds here. |
|
|
|
|
|
|
|
|
|
|
|
 | General FAQ
Review our most frequently asked questions database about Cable. |
|
| VOD FAQ
Review our most frequently asked questions database about Video OnDemand. |
|
|
|
|
|
|
|
| TV Everywhere FAQ
Review our most frequently asked questions database about TV Everywhere. |
|
 | HBO Go Help Video
Watch our online help video for using one of our TV Everywhere services, HBO Go. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| SE Next Help Video
Watch our video tutorial about how to use your TiVo Whole Home DVR with Voice Remote. |
|
|
|
|
|
|
| Sun Spots
Info about sun spots and how they can cause cable interruptions. |
|
Label
|
|
| Phone FAQ
Review our most frequently asked questions database about Phone service. |
|
|
 | Phone Agreement
Review the full customer service agreement for Phone service. |
|
|
|
|
|
| Alianza User Guide
Our new user guide for customers that have been upgraded to our new phone system. |
|
|
|
|
| Payment Options
Review our most frequently asked questions database about Phone service. |
|
|
|
|
|
|
|
|
|
|
|
|