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Call 1-800-225-9102     

Dear Service Electric Family,

While you have received official notifications of our action plan and procedures put in place to help combat the COVID-19 pandemic, I wanted to personally let you know that our management team is doing everything we can to closely monitor and adjust to the situation. As many of our regular projects and responsibilities have been put on hold, we will continue to work around the clock to ensure that we are making the best decisions for our employees and customers.

The Lehigh Valley's surrounding emergency infrastructures, including local hospitals and major health networks, are depending on us to provide continued, reliable service and connectivity. Work-from-home personnel and small businesses need SECTV to be able to serve their customers, while families are counting on us to help entertain and educate their youth during this ongoing self-quarantine period.

Service Electric has also made a commitment to join the ''Keep America Connected'' pledge to:
  • Not terminate service to any residential or small business due to the inability to pay their bill.
  • Waive late fees that residential or small business customers incur because of their economic circumstance related to the coronavirus pandemic.
  • Open its Wi-Fi hotspots to everyone.
Additionally, SECTV will offer free 10x5 Internet service for 90 days for new customers during this ongoing national emergency.

For more information on modem access and the 60-day financial grace period, please contact a SECTV Customer Service representative at:

Toll Free in PA (800) 232-9100
Toll Free in NJ (800) 225-9102


We will continue to assess the situation and adjust accordingly, doing our best to keep our employees safe and our customers connected.

John M. Walson
President
Service Electric Cable TV & Communications

Ordering New Service?


Check to see if service is available at your address and order online quickly and easily here! You may also call us directly at (610) 865-9100.
Adding or Removing Services?


If you are adding or removing premium channels, such as HBO, you can easily modify those services by signing into My Account. If you are downgrading or upgrading a package, or adding or removing equipment, please call us at (610) 865-9100!
Disconnecting or Moving?


If you are moving to a new address or disconnecting your service, please call us at (610) 865-9100.

Having service issues?

Service Electric is here to assist you. Whether you are having an issue with your TV reception, Internet service, programming your remote control, using a phone feature or setting up email, we are here to help. If you have loss of service, please check System Status as we may already be aware of the problem and in the process of repairing the issue. Listed below are our help categories. If you are having difficulty finding an answer to your question, try using the search bar found on the upper right side of every page. You can also contact us or fill out a repair request if you need further assistance.

Internet Help

Frequently Asked Questions

Review our most frequently asked questions database about Internet.
Check Email

Access your PenTeleData email account.
Speed Test

Verify your current download and upload connection speeds here.
     
High Speed Internet Agreement

Review the full customer service agreement for High Speed Internet.

Cable Help

Cable Encryption FAQ

Review our most frequently asked questions database about Cable Encryption.
General FAQ

Review our most frequently asked questions database about Cable.
VOD FAQ

Review our most frequently asked questions database about Video OnDemand.
     
VOD Help Video

Watch our online help video for Video OnDemand.
TV Everywhere FAQ

Review our most frequently asked questions database about TV Everywhere.
HBO Go Help Video

Watch our online help video for using one of our TV Everywhere services, HBO Go.
     
Parental Control FAQ

Review our most frequently asked questions database about Parental Controls.
Parental Control Help Video

Watch our online help video for setting up and using Parental Controls.
Remote Control Guides

Everything you need to know about your Service Electric remote control.
     
Converter Help Guides

Everything you need to know about your Service Electric converter or DTA.
Converter Box Help Video

Watch our video tutorial about setting up your converter box.
Digital Tuner (DTA) Help Video

Watch our video tutorial about setting up your Digital Tuner (DTA).
     
Dual Tuner DVR Help Video

Watch our video tutorial about how to use your dual tuner DVR.
SE Next Help Video

Watch our video tutorial about how to use your TiVo Whole Home DVR with Voice Remote.
iGuide Help Video

Watch our video tutorial about iGuide.
     
Sun Spots

Info about sun spots and how they can cause cable interruptions.
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Phone Help

Phone FAQ

Review our most frequently asked questions database about Phone service.
Check Voicemail

Listen to your voicemail online through our portal system.
Phone Agreement

Review the full customer service agreement for Phone service.
     
Alianza User Guide

Our new user guide for customers that have been upgraded to our new phone system.
Nomo Robo User Guide

Our user guide to register for Nomo Robo

Billing Help

Understanding Your Bill

Understanding taxes and fees on your monthly statement.
Payment Options

Review our most frequently asked questions database about Phone service.
Auto Bill Payment FAQ

Review our most frequently asked questions database about Auto Bill Payments.
     
Electronic Bill Payment FAQ

Review our most frequently asked questions database about paying online.
Billing Disputes

Billing Dispute Information
Equipment Replacement Costs

Equipment Replacement Costs