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The FCC has launched a temporary program to help families and households struggling to afford Internet service during the COVID-19 pandemic. The Emergency Broadband Benefit provides a discount of up to $50 per month toward broadband service for eligible household. You can learn more about the benefit, including eligibility and enrollment information, by visiting www.sectv.com/ebb Ordering New Service? Check to see if service is available at your address and order online quickly and easily here! You may also call us directly at (570) 825-8508. Adding or Removing Services? If you are adding or removing premium channels, such as HBO, you can easily modify those services by signing into My Account. If you are downgrading or upgrading a package, or adding or removing equipment, please call us at (570) 825-8508! Disconnecting or Moving? If you are moving to a new address or disconnecting your service, please call us at (570) 825-8508. Having service issues? Service Electric is here to assist you. Whether you are having an issue with your TV reception, Internet service, programming your remote control, using a phone feature or setting up email, we are here to help. If you have loss of service, please check System Status as we may already be aware of the problem and in the process of repairing the issue. Listed below are our help categories. If you are having difficulty finding an answer to your question, try using the search bar found on the upper right side of every page. You can also contact us or fill out a repair request if you need further assistance. Internet Help Frequently Asked Questions Review our most frequently asked questions database about Internet. Check Email Access your PenTeleData email account. Speed Test Verify your current download and upload connection speeds here.       High Speed Internet Agreement Review the full customer service agreement for High Speed Internet. Cable Help Cable Encryption FAQ Review our most frequently asked questions database about Cable Encryption. General FAQ Review our most frequently asked questions database about Cable. VOD FAQ Review our most frequently asked questions database about Video OnDemand.       VOD Help Video Watch our online help video for Video OnDemand. TV Everywhere FAQ Review our most frequently asked questions database about TV Everywhere.       Parental Control FAQ Review our most frequently asked questions database about Parental Controls. Parental Control Help Video Watch our online help video for setting up and using Parental Controls. Remote Control Guides Everything you need to know about your Service Electric remote control.       Converter Help Guides Everything you need to know about your Service Electric converter or DTA. Converter Box Help Video Watch our video tutorial about setting up your converter box. Digital Tuner (DTA) Help Video Watch our video tutorial about setting up your Digital Tuner (DTA).       Dual Tuner DVR Help Video Watch our video tutorial about how to use your dual tuner DVR. iGuide Help Video Watch our video tutorial about iGuide.       Sun Spots Info about sun spots and how they can cause cable interruptions. Label   Phone Help Phone FAQ Review our most frequently asked questions database about Phone service. Check Voicemail Listen to your voicemail online through our portal system. Phone Agreement Review the full customer service agreement for Phone service.       Alianza User Guide Our new user guide for customers that have been upgraded to our new phone system. Nomo Robo User Guide Our user guide to register for Nomo Robo Billing Help Understanding Your Bill Understanding taxes and fees on your monthly statement. Payment Options Review our most frequently asked questions database about Phone service. Auto Bill Payment FAQ Review our most frequently asked questions database about Auto Bill Payments.       Electronic Bill Payment FAQ Review our most frequently asked questions database about paying online. Billing Disputes Billing Dispute Information Equipment Replacement Costs Equipment Replacement Costs

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