Service Electric Cable TV

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FAQs for Service Electric Cable TV Customers

Concerning Emergency Broadband Benefit Program (EBB)


What is the EBB Program?

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.

Who is eligible?
  1. Qualifies for the Lifeline program
  2. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year
  3. Received a Federal Pell Grant during the current award year
  4. Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers
  5. Meets the eligibility criteria for a participating providers' existing low-income or COVID-19 program.
Can I sign up for the EBB if I am already a customer or if I was a customer in the past?

Yes, the benefit is available to eligible new, prior, and existing customers of SECTV.

Can my roommate and I each get a monthly discount?

The Emergency Broadband Benefit Program is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.

Can I apply if I have a past due balance with a provider?

Yes, eligible customers with a past due balance or a balance in collections are eligible for the benefit.

Do I receive the funds directly each month?

No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household (or up to $75 per eligible household on Tribal lands). SECTV, like all participating broadband service providers, will receive the funds directly from the Emergency Broadband Benefit Program.

What is Lifeline and how do I qualify?

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at lifelinesupport.org (click "Do I Qualify?").

Can I receive both the EBB and Lifeline benefits at the same time?

Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit Program service with the same or different providers. For example, an eligible household could have a Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.

Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?

Yes. Households with a student enrolled in a school or school district where every student receives this benefit are eligible for the Emergency Broadband Benefit Program.

How much does broadband service cost?

The Emergency Broadband Benefit Program provides a monthly discount for broadband service up to $50 per eligible household, or up to $75 per eligible household on Tribal lands. The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible plan you select from SECTV.

Can I upgrade my current plan to take advantage of the full $50 per month?

Yes. You may call SECTV about the plans we have available as part of the Emergency Broadband Benefit program.

What equipment will be supplied with my Internet Service?

A modem or a modem/router will be supplied to you as part of your Broadband Service. All equipment is property of Service Electric Cable TV. Equipment must be returned within 30 days of disconnection or charges will apply.

If service plan I pick is $40 per month, do I get extra money?

No. SECTV is only reimbursed for the cost of the plan up to $50 per eligible household, or up to $75 per eligible household on Tribal lands.

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $50 per month (or over $75 per month on Tribal lands) for broadband service under the Emergency Broadband Benefit.

I currently subscribe to a bundle of services that includes internet, TV, and phone. Can I apply EBB to my monthly bill?

The Emergency Broadband Benefit can be applied to the cost of internet service. You will be removed from the bundle package while the program is in place. You will be responsible for your bill for any services that are above the monthly discount.

How long will the Emergency Broadband Benefit Program last?

The Emergency Broadband Benefit Program is a temporary emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

How will I know the Emergency Broadband Benefit Program is ending?

Service Electric Cable TV will provide notice regarding the end date or billing cycle that the full benefit will apply to your bill and/or the date or billing cycle that a partial benefit will apply to your bill. You are responsible for the cost of your broadband service after the program ends

What if the program funding runs out during my monthly billing cycle?

The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, SECTV must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10.

Can I continue to receive broadband service when the Emergency Broadband Benefit Program ends?

Households will need to opt-in or request to continue broadband services with SECTV. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends.

What if I opt-out of service at the end of the program?

If you opt-out of receiving your broadband services at the end of the EBB program, your services will be shut off and billing will stop. All equipment must be returned within 30 days of the program end date or charges will apply.

Will I be charged for service when the Emergency Broadband Benefit Program ends?

Yes, you will be charged full rate to continue receiving service from your provider.

Can part of the monthly discount cover my router rental fee?

Yes. The monthly discount can be used to cover routers and modems in addition to your broadband service cost. Keep in mind the total monthly discount remains $50 (or $75 on Tribal lands).

How can I sign up for the Emergency Broadband program?

The FCC has established May 12, 2021 as the commencement of their EBB Program. Please check FCC website, www.fcc.gov/broadbandbenefit, regularly for the latest information.

First, you will need to go online to enroll in this FCC program and receive confirmation that you are eligible.

Then you will go to the Service Electric Cable TV website, www.sectv.com/EBB and fill out the necessary paperwork online

A Customer Service Representative will contact you M-F between 8:00 and 5:00 to enroll you in the EBB Program.

If you do not have online access, please send a letter to the below FCC Address to request forms.

Emergency Broadband Support Center
PO Box 7081
London, KY 40742

You may also contact SECTV for assistance.