Cable TV FAQ
How will the analog to digital TV transition as mandated by the FCC affect me?

    The digital transition will take place on February 17, 2009, however, analog signals will continue to be available for the next 3 years as mandated by the FCC. Therefore, your television(s) will continue to receive the same analog signals you previously received as well as the new digital signals. For more information, please visit the Commission's digital television website at http://www.dtv.gov. To find out how Service Electric will help you transition to digital TV, please download and read our company statement by clicking here.

Where can I find a help guide for the TV Guide service on my digital cable box?

    For a TV Guide interactive demonstration and guided tour you can click here if you have a single tuner DVR box, high definition box or digital box or click here if you have a dual tuner DVR box.

How do I program my remote control to act as a universal remote?
  1. Turn on the desired third party equipment you wish to program (TV, VCR, DVD or AUX)
  2. On the top of your Service Electric remote, press the device you wish to program (TV, VCR, DVD or AUX) and the OK button simultaneously for 3 seconds. The device LED will turn on indicating the unit is ready to be programmed. (The device LED will turn on for 20 seconds. The next step must be entered while the LED is lit.)
  3. Press the Channel Up [+] or Channel Down [-] button one at a time. The remote will emit a series of power on/off commands. Release the Channel Up [+] or Channel Down [-] button as soon as the equipment turns off.
  4. Press the same device button (TV, VCR, DVD or AUX) to store the code. The device LED will blink twice to confirm that the code has been stored.
  5. You can verify that you selected the correct code by pressing the Power button on your Service Electric remote. The desired equipment should either turn on or off.
How can I auto program channels on my digital box?
  1. Using your Service Electric remote, press Menu 2x
  2. Scroll down to Set Up and press OK
  3. Go to Guide Set-up and press OK
  4. Scroll down to Channel Entry Behavior and press the left arrow
  5. Press OK
  6. Exit
How can I setup the clock display on my digital box?
  1. Using your Service Electric remote, press Menu 2x
  2. Scroll down to Set Up and press OK
  3. Go to Cable Box Set-up and press OK
  4. Scroll down to At Front LED Display and press the right arrow
  5. Press OK
  6. Exit
How do I reset my Service Electric remote to control the digital box volume and not my TV volume?
  1. Using your Service Electric remote, press Cable and hold until all buttons at the top of the remote flash
  2. Press 0 3x
  3. Press Cable
  4. Press OK
How do I clear the hard drive on my DVR box?
  1. Using your Service Electric remote, press Cable
  2. Press Power on the remote to turn off your DVR box
  3. Within 5 seconds of shutting the box down, press OK
    • If the front LED display on your box shows "EP00" you pressed OK twice. Start at step 1 again
  4. Press Replay (swoosh arrow) once on the remote
  5. Press List 3x on the remote
  6. Press Live once on the remote
  7. "CLr" should display on the LED display
    • If the front LED display on your box shows "PLAY" the box was not fully shut down before pressing OK in step 3. Start at step 1 again
  8. Press any button on the remote and the DVR box will begin wiping the hard drive clean
How do I set up a series recording on my DVR box?
  1. Using your Service Electric remote, press OK to bring up the i-Guide
  2. Scroll to the show you wish to set up the series recording
  3. Press Record
  4. Press OK if program is not on at this time, otherwise go to the next step
  5. Press Record
  6. Go to Set Series Recording and press OK
  7. Set up desired paramters for your recordings