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Customer Corner
  
Matt was knowledgeable, professional, courteous and friendly. He diagnosed our problem and figured out the best way to eliminate the problem. My belief is people deserve recognition for excellent work and customer service. You have a really good employee in Matt.

  - John from Bethlehem



What can I do if I am not receiving any picture at all?

    You have the wrong video input selected on your TV, or if possible, try bypassing any equipment that is not Service Electric equipment (i.e., VCR's, Stereo's, DVD Recorder's, PC's) so that the cable line goes directly from the wall outlet into the back of your TV. If you have more than 1 TV connected to our cable, please check to see if you have pictures on all the sets. If you have pictures on the additional sets, please recheck the wiring/connections on the TV without reception. If you do not have pictures on any of your TV's, please check
System Status.

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What if some, but not all of my channels are all snow or have poor reception?

    Make sure the cable line is connected tightly on the back of your TV and at the wall outlet. If you are using a VCR or DVD Recorder as a TV tuner, also make sure the cable connections are tight on the back of your VCR or DVD Recorder. If possible, try bypassing any equipment that is not Service Electric equipment (i.e., VCR's, Stereo's, DVD Recorder's, PC's) so that the cable line goes directly from the wall outlet into the back of our converter box or the back of your TV. If you still cannot get a picture, please
contact us.

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Why am I not receiving all of the channels advertised in Full Channel Lineup?

    Some of our channels have been converted to digital only format, meaning only a newer digital TV with a digital QAM tuner will be able to pick up these channels. If you do not own a newer TV set, a low cost option is to rent one of our digital tuners or converter boxes.

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Why do I constantly see ''pixels'', ''tiling'' or ''little squares'' on channels, or channels keep freezing?

    This phenomenon will only occur on our digital channels. Make sure the cable line is connected tightly on the back of your TV and at the wall outlet. If you have a cable splitter, try removing the splitter or replacing it with a different one. If that does not solve the problem, it may be a signal issue that has to be addressed by a service repair person. Please
contact us.

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Why am I hearing audio in Spanish?
    You most likely have ''SAP'' mode turned on. To turn this off, check your TV remote for a ''SAP'' or ''MTS'' button. If you cannot find an option on your TV remote, look for a ''Menu'' or ''Settings'' button on the TV remote and look for audio options. Consult your TV instruction manual for further assistance.

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Why am I hearing no audio at all on any channel?

    Check to make sure your TV is not muted or in another audio mode such as ''SAP''. Check your TV volume as well. Consult your TV instruction manual for further assistance with your TV or
contact us for further assistance with your converter box.

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How can I see what is on TV tonight or next week without a converter box?

    Click
here to see what's on TV!

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