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Customer Corner
  
I wanted to take a moment to say what an asset your company has in Mark. He is very dedicated to achieving results and goes to all lengths to solve problems. He is punctual, courteous, and informative.

  - Frank from Kintersville



Where can I find your terms and conditions regarding Digital Phone service and features?

    Please read our
Phone Agreement to view the terms, conditions and policies regarding our Digital Phone service and features.

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When switching to Service Electric Digital Phone, can I keep my existing phone number?

Yes. When subscribing to Service Electric Digital Phone, you have the option to keep your existing number or get a completely new one.

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Is Service Electric Digital Phone compatible with alarm systems?

    Service Electric Digital Phone is designed to work with most digital security systems. We do advise that you contact your alarm company prior to your Digital Phone installation to prevent any false alarms and after the installation to test your system.

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What are Operator Assisted phone calls?

    An Operator Assisted Call is one in which the calling party places a telephone call which requires an operator to provide some form of assistance in completing the call. Operator Assisted Calls are more expensive than direct dial calls. ''Direct dial'' is a telecommunications term for a network provided service in which a call originator may, WITHOUT operator assistance, call any other user. Operator Assisted Calls may include the following telephone services:

  1. Collect: The calling party wants to place a call at the called party's expense.
  2. Third Number Calls: Calls can be billed to the party other than the calling and called party.
  3. Person-to-Person: Method of placing a telephone call in which the calling party wants to speak to a specific person and not simply to anyone who answers. The caller is not charged for the call unless the requested party can be reached.
  4. Station-to-Station: Method of placing a telephone call in which the calling party agrees to talk to whoever answers the telephone.
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What is National Directory Assistance (411)?

    Dial 411 and get ANY number ANYWHERE in America and get connected. Now you can use 411 for all your directory assistance needs. 411 is the quick and easy way to get:

  • Local listings
  • National listings
  • Canadian listings
  • 800 numbers

    Dialing 411 offers considerable savings from using 555-1212. 411 is now the only number you need to know when you need to know a number. No hassles. No hang-ups. No fussing with area codes. Just dial 411 for any number in the United States or Canada. If a customer requests a number from 411 and the number is non-published or not found, the customer will be told non-published or not found and charged for this inquiry. We will not give credit for these calls.

  • Charges
    • $0.75 for Local
    • $1.00 for National
    • Toll charges may apply to calls connected outside your service area. Even if you dialed the number directly, know your free calling area to avoid charges.
    • Local completion may not be available in all areas
    • Toll charges will apply to optional call connect at 18 cents-per-minute
    • Local call connect is unavailable to 610, 215, 484, and 267
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What is Toll Restriction?

    Toll Restriction blocks all long distance calls and calls to 411 National Directory Assistance. Toll Restriction does not block toll free numbers or the use of a calling card.

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Why can't I dial 1-900 numbers?

    For your safety, we restrict access from your phone to numbers that begin with the area code 900. The 900 area code is commonly used by entertainment or Informational services that can carry considerable per-call or by-the-minute charges. However, be aware that it may be possible to dial around blocks by dialing a regular long distance phone number, 800 access numbers, or an international toll number to another country.

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Why can't I dial international numbers?

    International Call Block is added to your service for your convenience. You will not need to worry about unintended International Calls that may increase your phone bills. If you would like to use International calling you may opt to use an International Calling Card.

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Do you offer a referral service if I disconnect?

    Yes, this service will give callers your new number for up to one year through an automated announcement if you disconnect your service. Referral Service is available for three months free of charge. A customer may request additional months not to exceed one year total for an additional charge. Additional months must be prepaid prior to receiving service.

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How do I set up voicemail?

    Important: The first time you set up your voicemail service, you must do it from your home phone.

  1. Dial * 8 2 from your home phone
  2. Enter your password (default is 0 0 0 0) and press #
  3. Select 1 for English or 3 for Spanish
  4. Enter a new password and press #
  5. Re-enter your password and press # to verify
  6. Your voicemail will prompt for new messages. If there are no new messages, you will be taken to the main menu
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How do I access voicemail?

    You access your mailbox so that you can listen to your messages, record your greeting or create a password. You can access your mailbox from your own phone, or from any other touch tone phone.

  • From your own phone
    1. Dial * 8 2 from your home phone
    2. Enter your password (default is 0 0 0 0)
    3. Press #
  • From another phone
    1. Call your system access number 1-610-799-0021 or 1-908-777-7050 from any touchtone phone (If you are asked for a password, press *, then proceed to step 2)
    2. Enter your mailbox number (which is your ten-digit home phone number)
    3. Press #
    4. Enter your password (default is 0 0 0 0)
    5. Press #
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How do I play voicemail messages?

    Your phone may have a message-waiting light to indicate new messages, or you may hear a special dial tone when you pick up the handset. When you play your messages, you hear new messages first, followed by stored messages.

  1. To play messages, first access your mailbox. If your messages do not play automatically, press 1
  2. After or during each message you can do the following actions:
    • To replay the message, press 1
    • To keep the message, press 2
    • To delete the message, press 3
    • To save it as new, press 4
    • To return this call, press 5
    • To hear these instructions again, press 0
  3. To return to main menu, press *
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How do I create or change my voicemail password?

    Your password protects the security of your mailbox. Your password can only be changed by a user who has already logged into the mailbox. If you forget your password the system administrator can only reset it to four zeros (0000).

  1. To create or change your password, first access your mailbox
  2. Press 9 on the main menu to select mailbox setup
  3. Press 2 to create or change your password
  4. Enter your new password using the telephone keypad, then press #
  5. Enter the same password again, then press #
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How do I record a personalized voicemail greeting?

    You can record a personalized greeting, including information such as your number or name, or you can use the standard greeting supplied with call answering, which does not contain any personal identification.

  • Recording your first greeting
    1. To record a greeting, first access your mailbox
    2. Press 9 on the main menu to select mailbox setup
    3. Press 1 to access the greeting menu
    4. Press 2 to begin recording your greeting
    5. Begin recording your greeting at the tone. When you are finished, press the # key.
    6. Press 1 to review your greeting or press 2 to re-record your greeting.
  • Recording alternate greetings
    1. Alternate greetings can be recorded as greetings 1 - 9, first access your mailbox
    2. Press 9 on the main menu to select mailbox setup
    3. Press 1 to access the greeting menu
    4. Press 5 to pick a new greeting
    5. Press 2 to begin recording your greeting
    6. Begin recording your greeting at the tone. When you are finished, press the # key.
    7. Press 1 to review your greeting or press 2 to re-record your greeting.
    8. Press 5 to set your greeting back to greeting 0 if desired.
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How do I use Caller ID Deluxe?

    Caller ID Deluxe (a.k.a, Caller ID with Name) is an enhancement of Caller ID Service. Caller ID Deluxe allows the subscriber to view the telephone number and the name of the person listed as the holder of that telephone number on an incoming call before the call is answered. The Caller ID Deluxe feature works automatically, however it requires customer provided equipment. The customer must select and purchase a display box or feature compatible telephone (Caller ID Deluxe display is standard on most new telephones). These products are sold at most retail stores. Display boxes/telephones may display a message of: No Data Sent, Unavailable or an out-of-area from calls outside of especially equipped areas, calls made through an operator and/or calls from lines not accepting incoming calls. Blocked callers will display blocked or private unless customer has activated call rejection.

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How do I use Call Waiting?

    Call Waiting lets you know when someone is trying to reach you when you are already using the phone. You will be alerted to the incoming call when you are already on the line. Call Waiting uses a special tone to let you know that someone else is calling. Just briefly press (do not hold down) the telephone receiver button or flash button and you can answer your second caller. To return to your first caller, just press the receiver button or flash button again. You can switch between callers as often as you like. Each conversation is private and can not be heard by the other caller. You do not have to answer the incoming call.

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How do I use Three-Way Calling?

    Three-Way Calling adds a third person to your conversation. Briefly press and release (do not hold down) the receiver button to put your first call on hold. You will hear ''chirp-beeps'' and the dial tone. Dial the third party. You can talk without including the first call. To bring the call back on line, briefly press and release the receiver button. All three parties will be on the line.

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How do I use Anonymous Call Rejection?

    Anonymous Call Rejection allows you to refuse calls from those who have blocked their numbers. When you've turned this service ''on'' any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls - and they should remove Blocking and call back. All other calls will ring through as usual. You will not be notified when or how many calls have been rejected.

  • To activate
    1. Pick up the handset and listen for dial tone.
    2. Press: * 7 7 (On a rotary phone, dial 1177)
    3. Listen for the confirmation tone or announcement. Hang up the handset.
  • To de-activate
    1. Pick up the handset and listen for dial tone.
    2. Press: * 8 7 (On a rotary phone, dial 1187)
    3. Listen for the confirmation tone or announcement. Hang up the handset.
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How do I use Selective Call Acceptance?

    Selective Call Acceptance allows you to create a list of up to 31 numbers. Only those callers on your list will ring to your line. When someone NOT on your list tries to call you, they will be notified that you are not accepting calls from them at this time.

  • Adding a number to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 4 (On a rotary phone, dial 1164)
    3. Press: # (On a rotary phone, dial 12)
    4. Dial the number you are accepting.
    5. Press: # (On a rotary phone, dial 12)
  • Removing a number from your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 4 (On a rotary phone, dial 1164)
    3. Press: * (On a rotary phone, dial 11)
    4. Dial the number you are accepting.
    5. Press: * (On a rotary phone, dial 11)
  • Adding the last caller to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: # 0 1 # (On a rotary phone, dial 1201)
  • To Access or turn on/off Selective Call Acceptance
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 4 (On a rotary phone, dial 1164)
    3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on you Call Acceptance List.
    4. Press: 3 to turn on/off
    5. Press: 1 to review your list
    6. Press: 0 to hear instructions again
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How do I use Selective Call Rejection?

    Selective Call Rejection allows you to create a list of up to 31 numbers. When your service is turned ''on'', all callers on your list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual. If a person on the customer's call block list calls subscriber from a different directory number, that call will not be blocked unless that number is also on your list.

  • Adding a number to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 0 (On a rotary phone, dial 1160)
    3. Press: # (On a rotary phone, dial 12)
    4. Dial the number you are rejecting.
    5. Press: # (On a rotary phone, dial 12)
  • Removing a number from your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 0 (On a rotary phone, dial 1160)
    3. Press: * (On a rotary phone, dial 11)
    4. Dial the number you are rejecting.
    5. Press: * (On a rotary phone, dial 11)
  • Adding the last caller to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: # 0 1 # (On a rotary phone, dial 1201)
  • To Access or turn on/off Selective Call Rejection
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 0 (On a rotary phone, dial 1160)
    3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on you Call Rejection List.
    4. Press: 3 to turn on/off
    5. Press: 1 to review your list
    6. Press: 0 to hear instructions again
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How do I use Selective Call Forwarding?

    Selective Call Forwarding allows you to create a list of up to 31 numbers, and program a forwarding number. When someone on your list calls you, their call will ring at the forwarding number location. All other calls ring into your line as normal.

  • Adding a number to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 3 (On a rotary phone, dial 1163)
    3. Press: # (On a rotary phone, dial 12)
    4. Dial the number you are adding.
    5. Press: # (On a rotary phone, dial 12)
  • Removing a number from your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 3 (On a rotary phone, dial 1163)
    3. Press: * (On a rotary phone, dial 11)
    4. Dial the number you are removing.
    5. Press: * (On a rotary phone, dial 11)
  • Adding the last caller to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: # 0 1 # (On a rotary phone, dial 1201)
  • To enter your ''Forward-To'' number
    1. The first time you turn on the service, you will be asked to enter the number you would like your special calls forwarded to. From then on, the system will remind you of the current ''Forward-To'' number.
    2. Press: 1 if number is correct
    3. Press: 3 If you wish to change the current ''Forward-To'' number
  • To Access or turn on/off Selective Call Forwarding
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 3 (On a rotary phone, dial 1163)
    3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on you Call Forwading List.
    4. Press: 3 to turn on/off
    5. Press: # to review your list
    6. Press: 0 to hear instructions again
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How do I use Call Forward Remote Activation?

    Call Forward Remote Activation allows subscribers to activate or deactivate all types of Call Forwarding or to change the forward-to destination when subscribers are at a remote location.

  • To activate
    1. Dial access number 610-799-9900
    2. Enter the telephone number to be forwarded followed by your pin. (Your assigned pin is the last 4 digits of your telephone number)
    3. Press * 7 2
    4. You will receive a long tone. Enter the 10 digit number to be forwarded to. (Enter 1 + 10 digit number if applicable, a toll charge may apply)
  • To de-activate
    1. Dial access number 610-799-9900
    2. Enter the telephone number to be forwarded followed by your pin number.
    3. Press * 7 3
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How do I use Call Forwarding Variable?

    Call Forwarding Variable allows you to forward all incoming calls to any telephone number that can be dialed directly, while still being able to make outgoing calls.

  • To activate
    1. Press * 7 2
    2. Dial the number that you want the calls forwarded to
    3. Wait for the forwarded party to answer. In order for call forwarding to become active: Keep the connection for at least six (6) seconds.
    4. If the number you dialed is busy or does not answer repeat steps.
  • To de-activate
    1. Press * 7 3
    2. When you hear two short tones and a dial tone, call forwarding is cancelled.
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How do I use Priority Call?

    Priority Call allows you to create a list of 31 important numbers that you can identify by a special ring. When a call is received from one of the pre-determined telephone numbers, the customer is alerted with a distinctive ringing pattern. If the customer also subscribes to Call Waiting and the call arrives while the line is busy, a distinctive Call Waiting tone accompanies the incoming call. Calls from telephone numbers not included on the screening list will produce a normal ringing pattern or Call Waiting tone.

  • Adding a number to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 1 (On a rotary phone, dial 1161)
    3. Press: # (On a rotary phone, dial 12)
    4. Dial the number you are adding.
    5. Press: # (On a rotary phone, dial 12)
  • Removing a number from your list
    1. Pick up the handset and listen for dial tone.
    2. Press: * 8 1 (On a rotary phone, dial 1181)
    3. Press: * (On a rotary phone, dial 11)
    4. Dial the number you are removing.
    5. Press: * (On a rotary phone, dial 11)
  • Adding the last caller to your list
    1. Pick up the handset and listen for dial tone.
    2. Press: # 0 1 # (On a rotary phone, dial 1201)
  • To enter your ''Forward-To'' number
    1. The first time you turn on the service, you will be asked to enter the number you would like your special calls forwarded to. From then on, the system will remind you of the current ''Forward-To'' number.
    2. Press: 1 if number is correct
    3. Press: 3 If you wish to change the current ''Forward-To'' number
  • To Access or turn on/off Priority Call
    1. Pick up the handset and listen for dial tone.
    2. Press: * 6 1 (On a rotary phone, dial 1161)
    3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on you Priority Call list.
    4. Press: 3 to turn on/off
    5. Press: 1 to review your list
    6. Press: 0 to hear instructions again
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How do I use Repeat Call Dialing?

    Repeat Call Dialing automatically redials the last busy number you dialed. If the called number is busy, Repeat Call Dialing will keep dialing that number for 30 minutes and then ''signals'' you with a ring if/when the called number becomes available. This feature is different from the ''Redial'' button function built into some telephones, which allows you to redial the last number called. This service does not work on 800 numbers, 900 numbers, numbers outside the specified service area or on lines where Call Forward and some other call services have been activated. You may still place and receive calls while waiting for a busy line to become free.

  • To activate
    1. When you hear a busy signal, briefly press the receiver button and release. Listen for a special tone. If you have already hung up, just pick up the handset again and listen for a normal dial tone.
    2. Press: * 6 6 (On a rotary phone, dial 1166)
    3. Hang up. If the line is still busy your phone will check the number for up to 30 minutes.
    4. A special call back ring alerts you if the line becomes free.
    5. Pick up the handset to automatically place the call.
    6. To restart the 30-minute clock, repeat steps 1 through 3
  • To deactivate
    1. Press: * 8 6 (On a rotary phone, dial 1186)
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How do I use Return Call (*69)?

    This feature allows user to hear an announcement of the last telephone number that called and lets user call back that number, whether the call was answered or not. This service does not work on 800 numbers, 900 numbers, numbers outside the specified service area or on lines where Call Forward and some other call services have been activated. You may still place and receive calls while waiting for a busy line to become free.

  • To activate
    1. When you hear a busy signal, briefly press the receiver button and release. Listen for a special tone. If you have already hung up, just pick up the handset again and listen for a normal dial tone.
    2. Press: * 6 9 (On a rotary phone, dial 1169)
    3. You will hear the number of the last incoming call.
    4. Press: 1 to place the call
    5. If the line is busy, hang up and *69 will keep trying the line for up to 30 minutes. You may still place and receive calls while waiting for a busy line to become free. A special callback ring alerts you if the line becomes free. Pick up the handset to automatically place the call.
  • To de-activate
    1. Press: * 8 9 (On a rotary phone, dial 1189)
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How do I use Distinctive Ring?

    Distinctive Ringing allows to know who the call is for as soon as it rings. Up to four different phone numbers can be assigned to your telephone line. Use on a number for adults and another for children so you can answer the differently for each call. When someone dials your main telephone number, you'll hear normal ringing (one long ring). When someone dials any of the other telephone numbers, you'll hear a special ring that identified that number (such as two short rings). Wait until the full ring pattern is complete before answering, you'll know whether the call is for you and how you should greet the caller.


    If you also have call waiting: If someone dials you main number while you're on the phone, you'll hear a normal Call Waiting tone. If someone dials on of the other numbers, you'll hear a special Call Waiting tone that identified that particular number.


    Note: Only one conversation can be held at a time. Although you have more than one telephone number, you still only have one line. Please
contact us to set up or change your distinctive ring phone numbers.

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How do I use Per Call Blocking?

    Per call blocking blocks the delivery of your name and number to the location you are calling.

  1. Press * 6 7 and then dial the number you are calling as usual
  2. The person you have called will not be able to see your number displayed on their display screen. Instead, the word ''private'' or ''anonymous'' will be displayed.
  3. You must dial * 6 7 each time you wish to place a call using Per Call Blocking, otherwise your name and number will be released to the person receiving your call.
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How do I use Call Trace?

    Call trace allows you trace the telephone number of harassing calls through the phone company. Only law enforcement may retrieve this information from the phone company.

  1. When you get a threatening or obscene call, depress the ''switchhook'' and release quickly
  2. Listen for a special dial tone
  3. Press * 5 7
  4. You will hear a preliminary announcement describing the Call Trace feature. Press 1 to proceed with the trace
  5. Listen for the confirmation announcement that the last call has been traced.
  6. Hang up. The number you traced will be recorded at the phone company. If you decided to follow up on the matter, contact the proper authorities

    Call trace should be used immediately after you hang up on the call you wanted traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call. If you wish you may still place outgoing call before activating Call Trace. A fee of $1.00 will be applied to your bill for each use.

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How do I use Web Portal?

    The Web Portal Voice Mail feature allows subscribers to administer their Voice Mail Service account settings and also to play, delete, and e-mail voice messages in their mailbox. You must have voicemail or Find Me Follow Me service to use Web Portal. To view the entire help guide for Web Portal, please
click here.

  • To login to the Web Portal for the first time
    1. Enter your 10 digit phone number as your Username.
    2. Enter the default Password of 0000.
    3. Select the Login button or hit Enter on your keyboard.
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How do I use Find Me Follow Me?

    Find me and follow me are two call forwarding services that are commonly used in conjunction with each other. Find me service allows the user to receive calls at any location; follow me service allows the user to be reached at any of several phone numbers. You must have Web Portal service to use Find Me Follow Me. Please read the
Web Portal help guide for full help information on Find Me Follow Me.

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