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My Internet connection is not working. What should I do?

    If you're having trouble with our Internet service, try disconnecting the power cord from the cable modem for 10 seconds and plug it back in. If unplugging/plugging in your modem does not solve the issue, try connecting a device, such as a PC or laptop, directly to the cable modem via an ethernet cable. If you still cannot access the Internet, please check our System Status page for current issues.

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What is Service Electric High Speed Internet?

    Service Electric High Speed Internet powered by PenTeleData is a convenient, low-cost, toll-free Internet access service that gives you the best connections to the world's largest computer network: the Internet. Founded in 1994, PenTeleData, Incorporated, is a limited partnership of Pennsylvania, New Jersey, and New York cable television and telephone companies pooling resources to offer you the latest technologies in the communications industry. Together, these companies enable PenTeleData to offer toll-free, unlimited Internet access over television cable at speeds up to 150 megabits (Mbps).

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What is a cable modem?

    A cable modem is a device which allows high speed data access to the Internet via a cable TV (SECTV) network. A two way cable modem will typically have two connections, one to the cable wall outlet and the other to the computer.

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How fast is a cable modem?

    At present, SECTV is using a Motorola Surfboard Cable Modem currently configured at speeds up to 150 Mbps for residential accounts.

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How would a cable modem connect to my computer?

    Cable modems are connected to a computer via an ethernet (NIC) card. The Motorola Surfboard external cable modem requires a 10BaseT ethernet connection in the back of the computer. A 10/100/1000 BaseT ethernet card is also compatible.

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What additional services are offered with a cable modem connection?

    A cable modem connection also provides you with 5 emails with 1GB of storage each, 1 residential homepage with 1GB of storage, pop-up stopper, spam blocking, free Unleashed Wifi powered by PenTeleData at any of our hot spot locations and full technical support.

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What are the main advantages of using cable modem service?

    First and foremost, the main advantage is the speed. With bi-directional access (two way) the customer is receiving speeds up to 150 Mbps and transmitting (sending) at speeds up to 10 Mbps, depending on your speed package. Also, a bi-directional cable modem has a constant connection to the Internet.

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What is the customer responsible for supplying?

    The customer is responsible for purchasing and installing an ethernet card. The customer must have a cable connection installed for the cable modem. Also, an electrical outlet is required where the cable modem will be installed.

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Can I purchase my own cable modem instead of renting one from Service Electric?

    Yes, as long as the cable modem is DOCSIS 2 or 3 compliant. There is no discount for customer owned modems.

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Can my television and cable modem be in use simultaneously?

    Yes, both services can be used at the same time. The cable modem and cable television are programmed on different frequencies, and therefore do not interfere with each other.

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Do online gaming consoles (such as Xbox One, Playstation 4 and Wii U) work with Service Electric cable modem service?

    Console games should work using our High Speed Internet service, but that varies from console to console. Please contact the console manufacturer or refer to the user guide to find out what type of broadband connection is necessary for online console gaming.

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Does Service Electric provide any technical support or setup information about online console gaming systems?

    Service Electric will not provide any technical support for online console systems. It is up to the customer to set up the console system to access the Internet. Any support issues should be addressed to the console manufacturer.

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Are personal firewall programs supported/endorsed by Service Electric?

    Service Electric does not prohibit personal firewall programs, but there are no programs in particular which we endorse. It is also recommended that if a customer chooses to use a personal firewall program, its security setting is placed at a medium level as some have been known to block our servers from giving the computer an IP address.

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Can more than 1 device access the internet at the same time via the cable modem?

    Yes, however you will need a router. Service Electric supplies cable modems with built in routers at an additional monthly charge.

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Are routers supported using a cable modem from Service Electric?

    Service Electric technical support will only be able to support Service Electric issued routers. If you are using third party equipment, we may ask you to disconnect that equipment in order to verify if there is an issue with the actual cable modem itself.

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Is cable modem service available in my area?

    You may check to see if you have High Speed Internet service by clicking here.

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Is there a place where I can check your network status for outages?

    Yes, a network status page is provided by PenTeleData that lists trouble tickets with current or scheduled outages and problems. You can click here to view currently opened trouble tickets. Keep in mind that this is only a list of PTD network problems and will not include any Service Electric outages, Service Electric related equipment problems or problems occuring within your home. For a list of Service Electric outages, please visit System Status here.

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Is there a bandwidth limit on my usage?

    No there is absolutely no limit on how much you download or upload!

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