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What can I do if I am not receiving any picture at all?

    If you are using one of our converter boxes, it may not be installed properly or you have the wrong video input selected on your TV. If possible, try bypassing any equipment that is not Service Electric equipment (i.e., VCR's, Stereo's, DVD Recorder's, PC's) so that the cable line goes directly from the wall outlet into the back of our converter box or the back of your TV. If you have more than 1 TV connected to our cable, please check to see if you have pictures on all the sets. If you have pictures on the additional sets, please recheck the wiring/connections on the TV without reception. If you do not have pictures on any of your TV's, please check System Status.

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Why am I getting the message ''One Moment Please'' for all channels?

    Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still cannot get a picture, please check System Status.

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Why am I getting the message ''One Moment Please'' for a few, but not all, channels?

    Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still cannot get a picture, please contact us.

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Why do I constantly see ''pixels'', ''tiling'' or ''little squares'' on channels, or channels keep freezing?

    Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. If you have a cable splitter, try removing the splitter or replacing it with a different one. If that does not solve the problem, it may be a signal issue that has to be addressed by a service repair person. Please contact us.

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Why can't I change channels?

    Try pressing the ''Cable'' button on the top of your converter remote and then change channels, if this button exists on your modem remote control. If this does not work try new batteries in your converter remote. Otherwise you may need a replacement remote from us.

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Why am I hearing audio in Spanish?
    You most likely have ''SAP'' mode turned on. To turn this off, check your TV remote for a ''SAP'' or ''MTS'' button. If you cannot find an option on your TV remote, look for a ''Menu'' or ''Settings'' button on the TV remote and look for audio options. Consult your TV instruction manual for further assistance.

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Why am I hearing no audio at all on any channel?

    If you are using a converter box, try pressing ''Mute'' on the converter box remote to be sure it is not muted. Also check to make sure the volume on the converter box is not all the way down. If you are using AV cables, check to make sure they are connected fro the converter to the back of your TV correctly. If you already checked your converter box, check to make sure your TV is not muted or in another audio mode such as ''SAP''. Check your TV volume as well. Consult your TV instruction manual for further assistance with your TV or contact us for further assistance with your converter box.

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Why does my TV Guide say ''To Be Announed'' on every channel?

    If you have recently lost power or unplugged your converter, this will happen. It may take a few hours to load TV Guide data. Otherwise try unplugging your converter box for 10 seconds and plugging it back in to re-start the TV Guide download process. In the meantime, you can access our online TV Listings page.

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